Activation Process
Once a TPR (Third Party Recipient) is added to a loan application, the user receives an email prompting them to Activate loan hub:
Clicking the link will direct them to identity.blend.com, where they create their password:
Next, they must provide a phone number that receives SMS to retrieve an MFA code upon each login. They do have the option to Decline 2-step verification as well:
They will then be sent an SMS with an authentication code:
Lastly, the Terms and Conditions must be accepted:
Logging In
TPRs will login to either identity.blend.com or directly within the borrower portal. In the event that the user is unable to sign into one environment, they should try the other.
Borrower portal example:
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